The following Terms and Conditions apply to all purchases from Online Fireworks Ltd.
Price & Payment
Minimum online order is £29.99.
We take secure payment for all orders online via our Sagepay system. Acceptable methods of payments are Visa, Visa Debit and Mastercard.
Your card will be debited the full amount once you complete the payment confirmation page. All fireworks are to be paid for in full prior to delivery.
All prices and carriage quoted include VAT at the prevailing rate.
We do not keep customer information or payment details beyond what is permitted under the Data Protection Act.
We do not disclose your personal information to third parties other than when your order details are processed as part of the order fulfillment. In this case, the third party (such as the delivery company) will not disclose any of the details to any other third party.
Safe & Appropriate Use Of Fireworks
It is illegal to buy fireworks if you are under the age of 18. By placing your order & paying for it confirms to us that you are legally entitled to purchase the fireworks.
The safe and appropriate use of the fireworks is your responsibility. It is your responsibility to be familiar with the fireworks safety code
More information on the safe use of fireworks can be found on the Royal Society For The Prevention Of Accidents Website
You should familiarise yourself with each firework product prior to setting it up for firing. We would recommend that you read and follow all the printed instructions on the side of the fireworks. These instructions do not replace common sense. If there is conflicting information or if you have any queries regards how to use the product safely, ask before you use it. The safe operation of your fireworks is entirely your responsibility. No refunds will be given for fireworks that have been set up, fired or used incorrectly.
For those orgnaising a display, have a look at the government website for more information on how to plan and set up your fireworks responsibly.
Some additional safety information can be found on this factsheet.
In the unlikely event that some of your chosen fireworks are out of stock, we will replace the item(s) with fireworks of similar effect, size of similar or greater value.
Product Descriptions & Details
Whilst we aim to illustrate the exact appearance of our products online, at times there may be some significant variation between these images and the outward appearance of delivered product.
All durations are given as a guide. Listed durations are approximate and given in good faith as supplied by the product manufacturers. By the very nature of fireworks, there will inevitably be variation. From time to time, the variation between the listed duration and the actual duration can be very different.
Refunds, Returns & Damages
We will comply with all aspects of the Consumer Protection (Distance Selling) Regulations 2000 and the Trade Description Regulations.
If your order cannot be fulfilled for whatever reason, you will be offered an extended delivery time or given a full refund at your discretion. No additional payments will be made.
Orders may be cancelled by sending an e-mail quoting your name & address to [email protected] within 7 days of receipt of your order. All fireworks to be returned should be unopened and reach us in a fully re-usable condition. Any opened cases will not be accepted by return. You have a duty of care under the Consumer Protection Regulations to ensure that any fireworks to be returned have not been damaged, dropped, be exposed to damp or had any treatment that would in any way impair its appearance or performance. We reserve the right to refuse the return of any damaged goods or goods that are perceived to have been opened or tampered with. We undertake to refund you less the delivery charges and costs borne by us, as administration costs, within one week of receipt of the returned goods.
Fireworks need to be transported by special licensed courier. They cannot be put in the normal post. If you are returning goods to us for any reason, you are legally obliged to use a licensed Class 1 dangerous goods carrier for the return shipping of fireworks. All goods being returned will be at the cost of the customer.
Under the Consumer Protection (Distance Selling) Regulations we will not accept the return of orders, part orders or any order that was specially bought in for you or any order after 7 days from the order date.
Faulty Goods & Liabilities
All our fireworks leave us in good condition and fit for the purpose for which they are intended. Any faulty goods should be notified to us initially by phone on 0330 022 1911 and confirmed in writing to [email protected] within 7 days.
Liability for faulty goods will not be accepted where products have not been stored sensibly, set up incorrectly or used in accordance with the instructions or where common sense has not been applied. Neither will liability be accepted where the product was used incorrectly as a result of there being conflicting information on the packaging or instructions and where this conflicting information was not brought to our attention by phone on 0330 022 1911 and or in writing to [email protected] before the product is used. Neither will liability be accepted where Force Majeure is considered to have been a factor of failure. Non-exhaustive illustrations of such circumstances are adverse weather conditions, acts of God, fire, floods, strikes, government action or regulations, delays by suppliers/haulers, accidents, shortage of materials, labour or manufacturing facilities & others.
Our website, brand and images are all protected. Anyone wishing to use information on our website including images and content should contact us first at [email protected].
Online Fireworks is committed to customer satisfaction. Please contact us if you have any suggestions or comments. We want to you to use our services with confidence again and again.